Returns & Exchanges
Due to the perishable nature of our gourmet sweets, we can only accept returns on unopened and sealed items within 14 days of delivery. We want every customer to have a sweet experience, so please contact our team if your order arrives damaged or incorrect.
Check Eligibility
Ensure your candy pouches are unopened, still sealed in their original packaging, and within the 14-day return window.
Contact Support
Email our customer service team with your order number and photos of the items you wish to return or any transit damage.
Pack with Care
Securely pack the items in their original shipping box to prevent any damage during the journey back to our warehouse.
Receive Refund
Once our team inspects the returned sweets, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing